Merry Christmas Eve!

[#1]

I am a single mom struggleing to get by! I hadbthe money to purchase the Justin Bieber perfume set for my 2 girls. I wAS SO HAPPY AND EXCITED!!! I made sure that the delivery date would be before xmas! well today is xmas eve and ups shows up.....I'm so happy. Macys only sent one of two orders!!!!! I ordered 2 sets of the perfume and paid for 2sets......But they brought 1! I have nothing to give one of my girls. THANK YOU MACYS!!!!!!! I WILL NEVER SHOP WITH YOU AGAIN!!!! MERRY CHRISTMAS!!!!!!!!

[#2]

Hi Lucinda. We're sorry to hear you've had a problem with your Justin Bieber perfume order.  Please email us at socialmedia.assist@macys.com so we can check into it, and try to help you out.  Thank you.  -Nora at Macy's

[#3]

I'm really disappointed in Macy's customer service. I purchased a pair of Pearl earrings September 2012 and one of the post came off. I contacted their customer service on Monday telling them about the earring. Well they finally got back to me on Friday with a number to call. I called it of course it was in India where the girl I spoke with could not help me. Told me I would have to take it to the store. So I did and no they would not let me exchange it for the same one's and not even offer to repair for free. I was shocked since the "company" is so large that they didn't offer any satisfaction to their consumer.I would not have been upset but I had only had the earrings for a short time before they came apart. Don't think I will purchased anything else from them, with poor customer service and merchandise!!